Operations Manager – Sales Contact Centre
WNS Global Services · Cape Town
Job description
About the role
This role is ideal for a talented, motivated and dynamic Operations Manager who will lead a sales‑focused contact centre, coaching Team Leaders to meet client and internal business deliverables.
Key responsibilities
- Lead, motivate, mentor and develop a team of Sales and Customer‑Centric Team Leaders to achieve client and internal KPIs, CBBs and SLAs.
- Create a positive environment and culture, engaging the team to solve internal and external customer needs.
- Facilitate transactions for US customers selling vehicles through inbound calls and an online platform.
Required profile
- Matric/Grade 12 (or equivalent) with English and Mathematics.
- Minimum 3+ years management experience in a fast‑paced inbound or outbound sales and service contact‑centre environment.
- Proven track record of delivering against client, customer and business outcomes.
- Preferred: relevant tertiary qualification and experience managing omni‑channel operations or BPO contact centres.
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Published 11 hours ago
Expires 1 month from now
9 views · 0 interested
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WNS Global Services
Cape Town
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