Operations Agent – Air Operations

About the role

The Operations Agent – Air Operations is responsible for efficiently clearing inbound and outbound WPX shipments and handling international documentation at the Johannesburg Gateway hub. You will ensure accurate inventory processing, timely loading and off‑loading of aircraft, and compliance with customs and security procedures.

Key responsibilities

• Process and shelve inventory, prepare export documentation, and clear inbound material within 45 minutes of aircraft arrival.
• Label, scan, and route shipments (international, WPX, NCY, COY) with correct destination codes and ensure upliftment and CIA requirements are met.
• Monitor bonded shipments, perform daily bond reconciliations, and resolve inventory discrepancies.
• Load cages, bags, ULDs/PMCs with correct tags, manage seals, and comply with weight limits and security protocols.
• Prepare accurate AWBs, breakdowns, and documentation for airlines, and validate missing documents via GIA.

Required profile

• Matric qualification.
• Valid driver’s licence and forklift driver’s licence (as required).
• PC literacy.
• Dangerous Goods Regulations Certificate Category E (advantageous).
• Experience with DHL systems (ECIS, SHERLOC, OCNT, CSV, HMS, CALMS) and knowledge of customs procedures.

Required skills

• PC literacy.
• Knowledge of DHL operational systems (ECIS, SHERLOC, OCNT, CSV, HMS, CALMS).
• Understanding of customs procedures.
• Familiarity with Dangerous Goods Regulations and Part 108 security cargo awareness.