Operations Administrator – Student Accommodation

About the role

A dynamic property management organisation is seeking an experienced Operations Administrator to provide administrative, analytical, and operational support to the Operations Executive and Property Management team across a student accommodation portfolio.

Key responsibilities

• Provide comprehensive administrative support to the Operations Executive, including diary management, meeting coordination, and preparation of agendas and executive reports.
• Prepare weekly operational reports, monthly management reports, and executive dashboards.
• Monitor and report on key operational KPIs such as resident satisfaction, audit scores, operational readiness, and customer service performance.
• Maintain operational records and portfolio data within FG Nexus, ensuring accuracy and consistency.
• Support governance and compliance through maintenance of SOPs, operational policies, and compliance records.
• Track operational readiness activities and support student intake and turnover programmes.
• Analyse operational information to identify performance trends and opportunities for improvement.
• Coordinate project meetings and maintain project plans and milestones.
• Manage operational documentation, including SOPs, policies, building manuals, templates, and training materials.
• Identify and support administrative and operational process improvements.

Required profile

• Diploma or Bachelor's Degree in Business Administration, Business Management, Operations Management, Property Management, or a related field.
• Minimum 3 years' experience in operations administration, business administration, property management administration, or project coordination.
• Proven experience preparing management reports and executive dashboards.
• Experience working with operational KPIs.
• Experience using property management or business systems such as FG Nexus, MRI, MDA, or similar platforms.
• Advanced Microsoft Excel skills.
• Strong report writing and data analysis capabilities.
• Proficiency in PowerPoint and presentation preparation.
• Excellent planning, organisational, and time‑management skills.
• Exceptional attention to detail and ability to multitask.
• Strong written and verbal communication skills.
• Analytical, detail‑oriented, and highly organised mindset.
• Professional, deadline‑driven approach with integrity and discretion.
• Solution‑focused with the ability to work independently and as part of a team.

Required skills

• FG Nexus (property management system)
• MRI
• MDA
• Microsoft Excel (advanced)
• PowerPoint
• Power BI (advantageous)