Operations & Administrative Coordinator – ABA Therapy (Remote)

About the role

This is a varied, all‑round support role for a growing U.S. healthcare organisation that provides ABA therapy services. You will start with core duties and be trained into additional areas over time, requiring a strong work ethic and quick learning ability.

Key responsibilities

• Answer and return inbound calls, including referral callbacks, gathering accurate contact and intake information.
• Support recruitment coordination – review resumes, schedule and conduct interviews for ABA/RBT roles.
• Assist with credentialing administration, including training coordination and background‑check follow‑up.
• Support payroll administration via Gusto, handling PTO approvals, denial follow‑ups, and payroll entry.
• Pull and maintain weekly/monthly reporting (e.g., billable hours) using Google Sheets/Excel.
• Handle day‑to‑day administrative tasks and internal documentation.
• Provide friendly, professional customer service to families, referral sources, and candidates.
• Progressively take on additional responsibilities, including light billing support, as training progresses.

Required profile

• Confident, warm, and professional communicator comfortable making and receiving calls.
• Fast, organised, and able to move between calls, data entry, follow‑ups, and reporting without dropping details.
• Comfortable in a scaling business where processes and responsibilities may evolve.
• Basic‑to‑intermediate proficiency with Google Sheets/Excel (filtering, updating trackers, extracting data).
• Proficient with MS Office and Outlook.
• Initiative‑driven and able to work independently once trained.
• Friendly and easy‑going yet dependable and polished under pressure.

Required skills

• Google Sheets
• Excel
• MS Office
• Outlook
• Gusto payroll system