Onboarding Coordinator – Remote (EST Hours)

About the role

We are seeking a proactive Onboarding Coordinator to join a fast‑growing ABA therapy company’s remote team. Working EST hours, you will be the first point of contact for newly hired ABA therapists across multiple U.S. states, guiding them through every step of the onboarding journey.

Key responsibilities

• Conduct onboarding meetings via Zoom or Microsoft Teams with new therapists.
• Guide candidates through each onboarding stage, identifying pending tasks.
• Follow up consistently to ensure timely progress and update candidate status on a shared board.
• Accurately record and track tasks in the company’s systems, including ClickUp.
• Flag disengaged candidates and apply the appropriate escalation protocol.
• Coordinate with the staffing team when candidates reach the placement stage.
• Manage approximately 30 onboarding cases per month per state, with team support during peak periods.

Required profile

• Previous experience in onboarding, recruitment coordination, or HR administration.
• Familiarity with ClickUp, Microsoft Teams, Zoom, or similar collaboration platforms.
• Knowledge of the ABA therapy sector or a background in healthcare, disability, or mental‑health services is a plus.
• Strong organisational abilities and a task‑oriented work style.
• Excellent follow‑up and communication skills.

Required skills

• ClickUp
• Microsoft Teams
• Zoom

What we offer

• Fully remote work environment.
• Fixed EST schedule (9 AM‑6 PM EST).
• Compensation for South African public holidays in line with BCEA.