Mortgage Administrator & Client Support (Remote South Africa)

About the role

Mortgage Style, an established UK mortgage brokerage with an experienced adviser and administration team, is looking for an organised, proactive and detail-oriented Mortgage Administrator and Client Support specialist to join remotely. The role combines practical mortgage case progression with warm, professional client contact, responding promptly to incoming enquiries while keeping existing applications moving smoothly. As you gain experience and complete training, you can expand into more complex mortgage administration.

Key responsibilities

• Mortgage case progression: work through the daily case queue, follow up outstanding actions, and proactively contact lenders, valuers and solicitors.
• Pipeline monitoring: track case updates, keep meticulous records and flag delays or missing information.
• Team support: provide operational assistance to the UK administration team during peak periods and holidays.
• Inbound enquiries: respond quickly to website and digital marketing enquiries, and make first-impression calls to arrange appointments with advisers.
• Lead tracking: record contact attempts, outcomes and appointments in the GoHighLevel CRM, and follow up with prospects not yet ready to proceed.

Required profile

• Familiarity with the UK mortgage process or prior administration experience in financial services is highly desirable.
• Exceptional spoken and written English with a clear, natural telephone manner.
• Strong organisation and attention to detail, able to manage several cases at once.
• Self-motivated, quick to act on time-sensitive enquiries, and able to work independently from home while keeping client financial data confidential.

Required skills

• Comfortable learning and using cloud-based platforms; GoHighLevel experience is a plus.
• Able to maintain accurate data and collaborate with a UK-based team.