Legal Professional – Civil Law (Hybrid, Cape Town)

About the role

An exciting opportunity exists for a driven Legal Professional to join a dynamic civil‑law team in Cape Town. Working in a call‑centre‑style legal insurance environment, you will provide advice to policyholders, mediate disputes and draft legal documents, all while delivering practical, amicable outcomes.

Key responsibilities

• Obtain detailed instructions from clients via in‑person, telephonic or written consultations.
• Provide immediate basic legal advice where applicable.
• Handle family law and estate‑related matters.
• Explain processes and exclusions clearly to clients.
• Draft legal documents such as warning letters, client correspondence, settlement agreements, wills and representations.
• Conduct informal mediation and negotiations to resolve disputes.
• Provide regular feedback to clients (minimum twice monthly or as required).
• Maintain comprehensive and accurate file notes.
• Apply legal principles to specific cases and deliver sound legal opinions.
• Conduct legal research to stay current with legislation.
• Ensure compliance with internal policies, procedures and legal standards.
• Assess case merits for advice and litigation eligibility.
• Liaise effectively with internal departments and support staff.
• Escalate matters accurately when required.
• Maintain proper administration and diarisation of case files.
• Monitor policy‑related matters, including payment verification.
• Adhere to deadlines and deliver work within required timeframes.

Required profile

• LLB degree (admission as an Attorney or Advocate advantageous).
• Minimum 2+ years post‑articles experience in a civil legal environment.
• Experience across a variety of civil matters.
• Ability to speak, read and write at least two official South African languages.
• High level of integrity, professionalism and accountability.
• Excellent communication and administrative abilities.
• Fully computer literate.
• Ability to work independently and take initiative.
• Strong collaboration and teamwork skills.
• Positive, motivated and solution‑driven mindset.

Required skills