Key Accounts Manager

About the role

The Key Accounts Manager will be responsible for managing relationships with Halls' most important customers and growers, driving revenue growth by selling a range of subtropical fruit products to local and international markets. Reporting to the Commercial Director, the role is based in Nelspruit and works closely with production planning, sourcing, and supply functions.

Key responsibilities

• Build and maintain strong, long‑lasting relationships with key clients and growers.
• Develop strategic account plans to increase revenue and expand the customer and grower base.
• Conduct needs analysis to provide tailored solutions that meet client objectives.
• Serve as the primary point of contact, handling inquiries, issue resolution, and timely communication.
• Collaborate with internal teams such as packhouse, post‑harvest, logistics, finance, and customer support to deliver value.
• Identify upselling and cross‑selling opportunities across product lines.
• Negotiate contracts and agreements, ensuring favorable terms for both parties.
• Manage commercial administration including sales agreements, Incoterms, payment terms, credit applications, and pricing.
• Monitor account performance, analyse metrics, and report to management.
• Advocate for customer needs within the organisation.

Required profile

• Relevant tertiary qualification in business administration, marketing, supply chain management, commerce, or a related field.
• Proven experience in key account management or a similar role, preferably within fresh produce or FMCG sectors.
• Knowledge of fresh produce and FMCG trade terms, freight, and transportation.
• Understanding of fruit grading and quality standards.

Required skills