Key Account Manager

About the role

Deli Spices, a family‑rooted business focused on flavour and food, is seeking a Key Account Manager to operate from Kwazulu‑Natal, South Africa. The role is centred on retaining and growing strategic relationships with our most important factory‑channel customers, ensuring they receive tailored solutions and technical support.

Key responsibilities

• Maintain and expand relationships with allocated key accounts, acting as a strategic partner and advisor.
• Manage sales versus credit facilities, oversee debtor collections, and ensure trading terms align with the Factory Channel Strategy.
• Develop and log a continuous sales pipeline using Jitbit and record activity in ADP to meet annual growth targets.
• Collaborate with cross‑functional teams to create bespoke offers and provide technical support to the Southern Africa sales team.
• Execute customer service according to tiering and SLA, and monitor customer interactions across Deli Spices departments.

Required profile

• Strong commercial acumen with experience in key account management within a B2B environment.
• Ability to manage credit facilities, debtor collections, and pricing/margin alignment.
• Excellent communication skills and a customer‑centric mindset.
• Commitment to ethical business practices, corporate social responsibility, and safety standards.

Required skills

• Proficiency with Jitbit ticketing system.
• Experience using ADP for sales pipeline tracking.