Key Account Manager – Insurance

About the role

The Key Account Manager will develop and maintain strong relationships with Discovery Insure’s distribution partners, including tied‑agency forces and independent advisors. You will provide product, industry and technical training, support marketing initiatives and help grow the portfolio while managing risk.

Key responsibilities

• Deliver technical and training support on products, processes, Insure operating platforms and system queries.
• Handle escalated enquiries and ensure first‑time resolution across administration, claims and new‑business platforms.
• Prepare and present reports on loss ratios, lapse ratios, claims, service and product performance.
• Participate in regular meetings with franchise directors, business executives and other stakeholders.
• Identify and escalate market trends that could affect sales to senior leadership.
• Maintain a recurring visitation calendar and visit client offices, consultants and brokers.
• Drive and achieve production targets.

Required profile

• Strong attention to detail while keeping the broader business picture in mind.
• Ability to lead and build collaborative relationships with partners.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Opportunity to work with a leading short‑term insurance company.
• Exposure to innovative shared‑value insurance models and the Vitality Drive programme.