Junior Operations Manager - Payables

About the role

MCI is seeking a motivated Junior Operations Manager to lead a high‑performing back‑office team that processes invoices and supports payment‑related services for a key client. You will oversee day‑to‑day operations, coach Team Leaders, and ensure service excellence while complying with company and client standards.

Key responsibilities

• Oversee daily operations of the Payables back‑office team handling invoice processing and payment support.
• Lead, coach, and develop approximately 5 Team Leaders managing a workforce of 100+ employees.
• Drive productivity, quality, accuracy, and operational performance to meet client SLAs and business objectives.
• Monitor and report on KPIs such as productivity, quality, turnaround time, customer satisfaction, and schedule adherence.
• Analyse performance trends and implement continuous‑improvement initiatives.
• Ensure compliance with company policies, client requirements, and operational procedures.
• Support Team Leaders in resolving complex issues and client escalations.
• Collaborate with Quality Assurance, Training, Workforce Management, and HR to enhance performance and employee development.
• Manage staffing levels, attendance, and workforce planning.
• Conduct regular performance reviews, coaching sessions, and development planning for Team Leaders.

Required profile

• Strong leadership and people‑management abilities.
• Results‑driven mindset with a focus on operational excellence.
• Excellent analytical and problem‑solving skills.
• Effective communication and stakeholder‑management capabilities.
• Ability to work in a fast‑paced, client‑focused environment.

Required skills

What we offer

• Ongoing leadership development programs.
• Clear pathways for career growth within a rapidly expanding organization.
• Competitive compensation and benefits.