Junior IT Support Technician

About the role

Our client in Pretoria is seeking a motivated Junior IT Support Technician to deliver first‑line technical assistance across hardware, software, Microsoft 365 and basic networking issues. This entry‑level position offers the chance to develop your troubleshooting skills in a fast‑paced environment.

Key responsibilities

• Provide first‑line support for hardware, software and connectivity problems.
• Install, configure and troubleshoot PCs, laptops, printers, mobile devices and other peripherals.
• Support Microsoft 365 applications such as Outlook, Teams and OneDrive.
• Create user accounts, reset passwords and handle access requests.
• Log, monitor and resolve tickets within agreed SLAs.
• Perform basic network troubleshooting (Wi‑Fi, TCP/IP, DNS, DHCP).
• Maintain IT equipment registers and documentation.
• Ensure compliance with IT security policies and best practices.
• Provide onsite support at multiple locations and travel as required.
• Escalate complex issues to senior team members.

Required profile

• Matric (Grade 12) with an IT Diploma or IT Degree.
• 1‑3 years of experience in an IT support, helpdesk or technical support role.
• Valid driver’s licence.
• Willingness to travel to different sites.

Required skills

• Microsoft 365 administration.
• Windows 10/11 operating systems.
• Basic networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi troubleshooting).
• PC hardware, printer and peripheral support.
• Experience with an IT ticketing/helpdesk system (advantageous).
• Basic knowledge of Microsoft Entra ID and Microsoft Intune (advantageous).
• CompTIA A+ certification or equivalent (advantageous).