Junior Account Manager – IT Managed Services

About the role

Our client is looking for an Account Manager to join their commercial team. This role is suited to a relationship‑driven, commercially minded, and customer‑focused professional with experience managing B2B client accounts within the IT Managed Services (MSP) industry.

Key responsibilities

• Manage and grow a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
• Identify opportunities to expand managed services, cloud, cybersecurity, infrastructure, licensing, and professional services within existing accounts.
• Develop and execute account management plans with clear revenue growth and retention objectives.
• Build and maintain strong relationships with key stakeholders across technical, operational, procurement, and executive teams.
• Act as the primary point of contact for clients, aligning their business needs with the company’s service offerings.
• Collaborate with technical, service delivery, project, and support teams to ensure successful service delivery.
• Conduct regular client review meetings, providing strategic guidance, service updates, and improvement recommendations.
• Maintain accurate CRM records, manage contract and licensing renewals, and identify upselling and cross‑selling opportunities.

Required profile

• 3–7 years of account management experience within an IT Managed Services Provider, IT services, systems integrator, or technology solutions environment.
• Proven track record of growing existing client accounts through upselling, cross‑selling, and long‑term relationship management.
• Strong understanding of Managed Services, Microsoft 365, Azure, Cloud Solutions, Cybersecurity, Networking, Infrastructure, or IT Support Services.
• Experience working with SME and enterprise clients.
• Excellent stakeholder management skills, engaging both technical and executive decision‑makers.
• Strong commercial acumen with knowledge of contracts, renewals, pricing, and solution‑based selling.
• Excellent communication, presentation, negotiation, and relationship‑building abilities.
• Self‑motivated, organised, and customer‑centric.

Required skills

• Managed Services
• Microsoft 365
• Azure
• Cloud Solutions
• Cybersecurity
• Networking
• IT Infrastructure
• CRM management