Italian Customer Support Agent (On-site)

About the role

We are looking for an Italian‑speaking Customer Support Agent to join our multinational team in Somerset West. You will be the first point of contact for Italian‑language clients, handling supply and demand‑related inquiries in a fast‑paced SaaS environment.

Key responsibilities

• Manage incoming client contacts and escalations with empathy, prioritising needs and delivering tailored solutions.
• Process both client‑generated and internal service request tickets within agreed response times.
• Provide administrative support by verifying client details and correcting information in the stakeholder database.
• Adapt to additional tasks as directed by the Team Leader.

Required profile

• 1–2 years of experience in customer support or client‑facing roles, preferably within a multinational setting.
• Fluent Italian (C1/C2) and solid English (B2) communication skills.
• Strong analytical problem‑solving ability and capacity to thrive in a dynamic environment.

Required skills

What we offer

• Dynamic, fun workplace with a strong emphasis on staff well‑being.
• Opportunity to work alongside French, Dutch and English agents in a collaborative multinational team.