IT Technician

About the role

We are looking for an experienced IT Technician to join our dynamic Head Office team. You will provide technical support, maintain our IT infrastructure, and ensure smooth operation of computers, networks, and end‑user devices.

Key responsibilities

• Install, configure and maintain hardware, software and peripheral devices.
• Set up and support workstations, printers, routers, switches, access points and VOIP equipment.
• Troubleshoot and resolve hardware, software and network issues.
• Provide first‑line technical assistance to end‑users.
• Create and manage user accounts, groups and passwords in Active Directory.
• Support Microsoft 365 services including Exchange Online, SharePoint, Teams and OneDrive.
• Perform routine system maintenance, updates and performance optimisation.
• Monitor daily backups and keep accurate backup records.
• Maintain IT asset registers and inventory documentation.
• Assist with onboarding new employees by configuring equipment and system access.
• Collaborate with internal teams and external vendors on IT projects.

Required profile

• Minimum 5 years of experience in IT support or technician roles.
• Strong knowledge of computer hardware, software and networking concepts.
• Experience administering Active Directory.
• Proficiency with Microsoft 365 applications and Windows operating systems.
• Excellent problem‑solving and communication skills.
• Relevant certifications such as CompTIA A+ or Network+ are advantageous.
• Degree or diploma in IT, Computer Science or related field (completed or in progress).

Required skills

• Active Directory administration
• Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
• Windows OS and Microsoft Office Suite
• Hardware installation and troubleshooting
• Network troubleshooting (routers, switches, access points, VOIP)
• Backup monitoring and documentation
• IT asset management
• CompTIA A+ (optional)
• CompTIA Network+ (optional)