IT Technical Support Internship (18 months)

About the role

As an IT Technical Support Intern at homechoice, you will gain hands‑on experience supporting the delivery of reliable technology services across a national retail business. Working alongside experienced IT professionals, you will assist end‑users and help maintain the hardware, software and systems that keep the company operating efficiently.

Key responsibilities

• Provide first‑line technical support to end users and resolve day‑to‑day IT queries.
• Assist with installation, configuration and maintenance of hardware and software, including workstations, laptops, printers and point‑of‑sale devices.
• Support user account administration and system access requests.
• Help manage IT assets by issuing, tracking and recovering equipment.
• Monitor and escalate incidents according to established procedures.
• Participate in system updates, patching and routine maintenance activities.
• Document support procedures, configuration changes and knowledge articles.
• Collaborate with internal stakeholders to deliver excellent customer service.

Required profile

• Curious and eager to learn about technology and its role in business operations.
• Strong communication skills and a customer‑focused mindset.
• Attention to detail and ability to work well in a fast‑paced team environment.
• Currently pursuing or holding an N6 National Certificate in IT, Systems Support or a related field.
• Unemployed and not previously participated in an internship programme.

Required skills

• Basic understanding of computer hardware.
• Familiarity with operating systems, particularly Microsoft Windows.
• Knowledge of Microsoft Office applications.
• Fundamental networking principles.
• Basic troubleshooting and problem‑solving abilities.

What we offer

• 18‑month internship providing practical exposure to IT support in a national retail environment.
• Opportunity to learn from experienced IT professionals.
• Hands‑on experience with a variety of hardware, software and peripheral equipment.
• Development of technical and customer‑service skills.