IT Support Technician

About the role

Join DigiOutsource, a fast‑growing digital gaming solutions provider, as an IT Support Technician. You will deliver professional technical support to keep user workstations and corporate systems running smoothly.

Key responsibilities

• Install, configure, maintain and troubleshoot user workstations, laptops and related peripherals.
• Load required software on devices before delivery, using Microsoft Intune.
• Provide front‑line desktop support via chat, Jira Service Management tickets and remote‑desktop tools.
• Monitor infrastructure alerts in Grafana, Kibana and Nagios and escalate as needed.
• Support Office 365, Exchange (on‑prem and Exchange 365) and manage Microsoft Entra/Active Directory accounts.
• Handle user rights management through AD group membership changes.
• Diagnose and repair hardware issues, replace components, and maintain printers, networks, Wi‑Fi, Bluetooth and Dell equipment.

Required profile

• Clear written and verbal communication with the ability to simplify complex technical concepts.
• Collaborative mindset, comfortable working with cross‑functional teams.

Required skills

• Microsoft Intune
• Jira Service Management
• Microsoft Teams and remote‑desktop technologies
• Grafana, Kibana, Nagios
• Office 365, Exchange (on‑prem & Exchange 365)
• Microsoft Entra, Active Directory
• Windows 10, Windows 11, macOS
• Hardware diagnostics and repair
• Printers, networking, Wi‑Fi, Bluetooth
• Dell hardware knowledge