IT Support Technician

About the role

We are seeking an IT Support Technician to join a dynamic team in the Northern Suburbs of Cape Town. You will provide first‑line technical assistance to end users and ensure the smooth operation of the company’s IT infrastructure.

Key responsibilities

• Respond to basic end‑user enquiries such as keyboard, printer, internet, and Outlook issues.
• Set up and maintain camera, LAN, and Wi‑Fi networks.
• Manage Microsoft licenses, accounts, and domain email configurations.
• Configure and support laptops, desktops, phones, and printers, including static IP assignment, VPN, and Remote Desktop access.
• Install and update software tools (e.g., FTP utilities, PDF viewers).
• Process approval requests and order hardware or software parts when authorized.
• Maintain IT stock and oversee its distribution.

Required profile

• Matriculation certificate.
• CompTIA A+ and Network+ certification or equivalent tertiary qualification.
• 1–3 years of experience in a similar IT support role.

Required skills

• CompTIA A+ certification.
• CompTIA Network+ certification.
• LAN and Wi‑Fi network configuration.
• Camera network setup.
• Microsoft account and license management.
• Domain email and Outlook configuration.
• Static IP assignment, VPN, and Remote Desktop access.
• Printer installation, scanning setup, and related software deployment.