IT Support Technician II – Hardware

About the role

The Information and Technology Services Department seeks an IT Support Technician II to provide hardware technical support to university staff. The role focuses on maintaining and troubleshooting a range of equipment, ensuring efficient service delivery and financial sustainability of the university’s IT assets.

Key responsibilities

• Respond to user requests for support of computers, laptops, monitors, printers, scanners, projectors and audio‑visual equipment.
• Troubleshoot, diagnose and resolve hardware issues in a timely manner.
• Maintain accurate records of repairs and replacements using an electronic ticket tracking system.
• Escalate complex tickets according to established procedures.
• Collaborate with team members to manage warranty repairs and ensure compliance with certification standards.

Required profile

• Grade 12 with a relevant IT technical qualification (e.g., A+ or equivalent electronics certification).
• Minimum of four years’ experience in an IT equipment support environment.
• Proven experience supporting Windows users and working with Microsoft Office 365 and Google Workspace.
• Experience using an electronic ticketing system for IT support queries.
• Possession of a warranty repair certification.

Required skills

• A+ certification or equivalent electronics qualification.
• Hardware troubleshooting and repair.
• Windows operating system support.
• Microsoft Office 365 proficiency.
• Google Workspace proficiency.
• Ticket tracking system usage.
• Warranty repair certification.

What we offer

• Basic pensionable salary of R424 059 per annum.
• Cost‑to‑company package of approximately R569 518 per annum.
• Permanent employment with the possibility of a fixed‑term contract.