IT Support Engineer – Global Offices

About the role

Titan Wealth is seeking a proactive IT Support Engineer to be the first point of contact for technology assistance across its global offices. You will deliver high‑quality support both face‑to‑face and remotely, helping to maintain and improve a Microsoft 365‑centric environment.

Key responsibilities

• Provide IT support via telephone, email, remote tools and predominantly face‑to‑face across all locations.
• Assist the migration team with onboarding newly acquired companies into the Microsoft 365 tenant, including UPN changes and centralized email signatures.
• Log, monitor and manage support tickets using Jira.
• Resolve user issues, keep users informed, and escalate to higher‑level support when needed.
• Proactively maintain infrastructure following industry best practices to improve performance and resilience.
• Build, configure and inventory corporate PCs and laptops.
• Administer starter and leaver processes, obtain quotes and place procurement orders.
• Guide users on IT standards, policies and procedures.
• Participate in project initiatives aligned with broader IT objectives.
• Maintain documentation for IT processes and ensure compliance with FCA regulations.

Required profile

• Skilled and proactive IT professional with experience in a global, multi‑office environment.
• Strong communication skills to interact with users at all levels.
• Ability to follow best practices and document procedures.

Required skills

• Microsoft 365 Administration (Admin Center, Exchange Online, SharePoint Online, Teams).
• Azure AD / Microsoft Entra ID and Conditional Access policy configuration.
• Jira helpdesk ticketing.
• PC and laptop hardware support and inventory management.
• User and device management.

What we offer

• Dynamic, collaborative work environment with a focus on wellbeing.
• Opportunities to work across international offices and develop technical expertise.
• Access to leaders for problem‑solving and support.