IT Support Administrator

About the role

The successful candidate will provide technical support across multiple sites, maintain Microsoft 365 environments and ensure reliable day‑to‑day IT operations. This hands‑on role is ideal for a proactive professional who can troubleshoot hardware, software and network issues while keeping systems secure and optimised.

Key responsibilities

• Deliver day‑to‑day IT support to users across several branches.
• Install, configure, maintain and troubleshoot laptops, desktops, tablets, printers and other equipment.
• Administer Microsoft 365 services including user accounts, licensing, Outlook, Teams, OneDrive, SharePoint and Exchange.
• Monitor and maintain network infrastructure, firewalls, backups, telephony systems and cybersecurity measures.
• Log, manage and resolve support tickets within agreed turnaround times.
• Liaise with external service providers, vendors and consultants for infrastructure and security support.
• Maintain documentation, asset registers and contribute to system improvement initiatives.

Required profile

• 5–10 years of experience in IT Support, Desktop Support or Systems Administration.
• Strong communication and customer‑service skills.
• Valid driver’s licence preferred.

Required skills

• Microsoft 365 administration (user accounts, licensing, Outlook, Teams, OneDrive, SharePoint, Exchange).
• Hardware troubleshooting for laptops, desktops, tablets and printers.
• Networking fundamentals, firewalls, backups and cybersecurity.
• Ticketing system management.
• CompTIA A+, CompTIA Network+ certifications.
• Microsoft certification (e.g., MS‑365).
• ITIL Foundation (advantageous).
• Cisco CCNA (advantageous).
• Cloud certifications such as AWS, VMware or Google Cloud (advantageous).

What we offer

• Negotiable salary around R22 000 per month.
• Benefits package and a 13th month cheque.