Inspire F&B Management Training Programme (12 Months)

About the role

The Inspire F&B programme is a 12-month full-time training opportunity for promising hotel talent, designed to immerse participants in hotel operations and train alongside experienced professionals. As an Inspire F&B trainee, you will experience the food and beverage side of hospitality across restaurants, bars and banquets at Cape Grace, a Fairmont managed hotel in Cape Town, and develop a global view of luxury industry standards.

Key responsibilities

• Offer professional, friendly service and maintain effective relationships with staff, monitoring their levels and schedules
• Organise employee schedules and take part in planning, opening/closing tasks, cleaning and maintenance checklists
• Learn the menu, garnishes, preparation methods and promotion, and handle customer complaints
• Take care of guests and their orders, including reservations, seating, order taking and cashier duties where needed
• Supervise the service team in collaboration with the F&B management and banquet service
• Manage pressure from other departments regarding inventory and budget, and understand the organisation of the F&B departments
• Plan colleagues effectively, prepare the hotel and department for future audits, and take part in administrative work
• Apply technical and emotional LQA standards, hygiene and health regulations, ergonomic work standards, security policies and departmental procedures

Required profile

• Graduated from a recognised hotel school or university within the last two years
• Fluent in spoken and written English
• Flexible, adaptable and able to handle stress, with good communication and interpersonal skills
• Team-oriented, customer service oriented, organised and able to prioritise in a fast-paced environment
• Professional telephone manner and ability to handle confidential information discreetly
• Only South African citizens, permanent residents or people with a valid work authorisation in South Africa are considered; work visas are not sponsored

Required skills

• Computer literacy is essential, with strong knowledge of Word, Excel, Outlook and PowerPoint