Inside Sales Representative – Healthcare B2C (Remote)

About the role

We are looking for a remote Inside Sales Representative to join a marketing agency serving the dental and broader healthcare sector. You will qualify and nurture inbound leads, conduct proactive outreach, and schedule high‑intent consultations while driving show‑rate performance across multiple practices.

Key responsibilities

• Qualify inbound leads via phone, SMS, and email to assess intent and readiness for consultations.
• Conduct outbound follow‑ups and reactivate older leads to generate new bookings.
• Coordinate calendars and schedule consultations across several dental practices.
• Improve show rates through confirmation calls/texts, reminders, pre‑consult education, and rapid rescheduling.
• Maintain accurate CRM pipelines with notes, statuses, and next steps.
• Handle objections, nurture prospects, and disqualify when appropriate.
• Meet or exceed KPIs for set rate, show rate, and scheduled‑to‑attended conversion.
• Collaborate with leadership to refine scripts, offers, and workflow processes.
• Ensure patient privacy and confidentiality in all communications.
• Prepare daily/weekly reports on lead flow, bookings, and performance.

Required profile

• 2+ years experience in appointment setting, inside sales, or patient coordination (B2C).
• Proven success improving show rates for high‑ticket or healthcare services.
• Excellent verbal and written English with an empathetic phone presence.
• Strong objection‑handling, discovery, and qualification abilities.
• Ability to work US business hours and manage multiple accounts simultaneously.
• Process‑driven, coachable, metrics‑oriented, and detail‑focused.

Required skills

• CRM proficiency (HubSpot, GoHighLevel, Salesforce).
• VoIP dialers and SMS tools (Aircall, RingCentral, Twilio‑powered platforms).
• Calendar and productivity tools (Google Calendar, Calendly, Google Workspace, Google Sheets).

What we offer

• Full‑time schedule: 9:00 AM – 5:00 PM MT, Monday‑Friday (flexibility as needed).
• Fully remote role for a US‑based client.
• Base pay ranging from R12,600 to R16,700 per month plus performance‑based commissions.
• Structured training, ongoing coaching, and clear growth pathways (e.g., senior setter).