Inbound Telesales Representative

About the role

We are looking for an enthusiastic Inbound Telesales Representative to join Xe’s consumer business in Johannesburg. As the first point of contact for potential and existing customers, you will understand their needs, present our currency and payment solutions, and create sales opportunities.

Key responsibilities

• Handle inbound calls, provide information, answer queries and qualify sales opportunities.
• Promote Xe’s products and services, tailoring the message to each caller’s requirements.
• Convert qualified leads into sales, guiding customers through the transaction process.
• Maintain accurate records of interactions, leads and follow‑up actions in Zendesk.
• Collaborate with the broader sales team to ensure smooth handoffs and support overall sales targets.
• Deliver an excellent customer experience, adhering to regulatory and company standards.
• Continuously develop knowledge of the currency market and payment services.
• Participate in coaching and performance discussions to improve personal performance.

Required profile

• High level of English proficiency (spoken and written).
• Previous experience in a customer service or sales role.
• Strong interest in financial services and currency markets.
• Excellent communication and relationship‑building skills.

Required skills

• Zendesk (or similar ticketing/CRM system).