Inbound Call Center Agent – Durban

About the role

Join WNS Global Services as an Inbound Call Center Agent in Durban, delivering first‑class customer service for a leading BPO client. You will be the first point of contact, identifying customer needs and providing accurate information to enhance satisfaction and loyalty.

Key responsibilities

• Handle a high volume of inbound customer enquiries following clear guidelines.
• Investigate, resolve and process requests efficiently at the first point of contact.
• Promote the client’s products and services while ensuring consistent, trustworthy communication.
• Escalate complex queries, complaints or regulatory risks to the appropriate team promptly.
• Maintain accurate and secure records in customer information systems.
• Support initiatives that increase customer retention and build a credible reputation.

Required profile

• Strong problem‑solving and decision‑making abilities.
• High stress tolerance and ability to work in a fast‑paced environment.
• Team‑oriented mindset with adaptability to change.
• Commitment to treating customers fairly and adhering to company policies.

Required skills

What we offer

• Clear role definition, coaching, mentoring and a structured career path.
• Access to professional development programs and employee experience initiatives.
• Opportunity to contribute to community projects through the WNS Cares Foundation.