Inbound Call Center Agent – Claremont
WNS Global Services · Cape Town
Job description
About the role
The key objective of the role is to identify and understand customer needs, delivering first‑class customer service to increase business profitability while treating customers fairly. This is a permanent, full‑time position based in Claremont.
Key responsibilities
- Investigate, resolve and process high‑volume customer enquiries at the first point of contact.
- Identify customer needs and provide consistently high‑quality service.
- Promote the client’s products and enhance customer experience and loyalty.
- Provide accurate product and service information to ensure consistency.
- Escalate queries, complaints and risks to the relevant team promptly.
- Take actions to increase customer retention and build a credible reputation.
- Maintain accurate and secure records in customer information systems.
- Adhere to company policies, procedures and fair‑treatment standards.
Required profile
- Minimum 12 months experience in a customer service or contact‑center role.
- Matric/Grade 12 Certificate or equivalent.
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Published 3 hours ago
Expires 1 month from now
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WNS Global Services
Cape Town
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