Hotel Receptionist

About the role

As the first point of contact for guests at The President Hotel, you will create warm, professional first impressions and ensure smooth front‑office operations in a busy luxury environment.

Key responsibilities

• Welcome guests with confidence and professionalism.
• Process check‑ins and check‑outs efficiently using OPERA PMS.
• Assist guests with requests, queries and general hotel information.
• Handle guest complaints promptly and courteously.
• Maintain accurate guest profiles, bookings and billing details.
• Manage cashiering procedures and daily reception administration.
• Coordinate with Housekeeping and other departments.
• Monitor arrivals, departures, room allocations and guest requests.
• Uphold Front Office standards and SOPs at all times.
• Keep the reception area neat, organised and professional.

Required profile

• Matric Certificate (Grade 12) required.
• Minimum 2 years experience in a hotel front office or reception role.
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred.
• Experience in a busy 4‑star or 5‑star hotel environment is advantageous.
• Professional grooming and presentation.
• Willingness to work shifts, weekends and public holidays.

Required skills

• Strong hands‑on experience with OPERA PMS.
• Proficiency in Microsoft Office.
• High computer literacy.

What we offer

• Competitive salary with company contributions to medical and pension plans.
• Opportunity to work in a high‑volume, luxury‑focused hotel.
• Engagement with a diverse international guest base.
• Supportive team culture that values guest experience.