Hotel Receptionist – Guest Services

About the role

Join a forward‑thinking hospitality brand that values dignity, integrity and rapid career growth. As a Hotel Receptionist you will be the first point of contact for guests, ensuring a seamless and memorable stay.

Key responsibilities

• Check guests in and out efficiently.
• Maintain guest accounts and process transactions throughout their stay.
• Address special needs or requests and resolve incidents promptly.
• Assist with reservations and provide accurate information as required.

Required profile

• Matric (high school) qualification.
• Hospitality qualification or equivalent.
• 1–2 years of receptionist experience in a hotel or similar setting.
• Strong problem‑solving ability and calmness under pressure.
• Team‑oriented yet capable of working independently.
• Honest, trustworthy, detail‑oriented and presentable.
• Willingness to work shifts and handle confidential information with diplomacy.

Required skills

• Proficiency in Microsoft Office.
• Experience with a property management system, preferably Protel.

What we offer

• A supportive, values‑driven culture where staff feel respected and appreciated.
• Fast‑track promotion based on performance and core values.
• Opportunities to grow within a modern, aspirational hospitality brand.