Hotel Receptionist – Front Desk (OPERA PMS)

About the role

We are seeking a friendly and professional Hotel Receptionist to join The President Hotel in Bantry Bay. The role is the first point of contact for guests, responsible for delivering a warm welcome and ensuring smooth front‑office operations using OPERA PMS.

Key responsibilities

• Greet guests with professionalism and confidence.
• Manage check‑ins and check‑outs efficiently using OPERA PMS.
• Assist guests with requests, queries and provide hotel information.
• Handle guest complaints promptly and courteously.
• Maintain accurate guest profiles, bookings and billing details.
• Oversee cashiering procedures and daily reception administration.
• Coordinate with Housekeeping and other departments.
• Monitor arrivals, departures, room allocations and guest requests.
• Uphold Front Office standards and SOPs at all times.
• Keep the reception area tidy, organized and presentable.
• Support the Front Office team to ensure seamless hotel operations.

Required profile

• Matric Certificate (Grade 12) or equivalent.
• Hospitality qualification or diploma (advantageous).
• Minimum 2 years experience in a hotel front office or reception environment.
• Previous experience as a Hotel Receptionist or Front Office Receptionist preferred.
• Ability to work shifts, weekends and public holidays.
• Professional grooming and presentation.

Required skills

• Proficient use of OPERA PMS.
• Strong computer literacy, including Microsoft Office.

What we offer

• Competitive salary with company contributions to medical and pension schemes.
• Opportunity to work in a high‑volume, luxury‑focused hotel.
• Supportive team culture that values guest experience.