Healthcare Admissions & Intake Coordinator (Remote)

About the role

A full-time, remote Healthcare Admissions & Intake Coordinator is needed to manage incoming enquiries, screen prospective clients, verify insurance eligibility and support the admissions process. The role suits someone with experience in healthcare administration, call centre operations, client intake or admissions, with strong communication skills and the ability to handle high call volumes while keeping accurate records. It is aligned with US Eastern Time.

Key responsibilities

• Handle incoming and outgoing calls to prospective clients, families and stakeholders.
• Screen clients initially and gather accurate information on eligibility and service needs.
• Verify insurance eligibility and benefits using insurance portals and verification systems.
• Manage admissions enquiries and guide clients through the intake process.
• Maintain client records, call notes and follow-ups in CRM and EMR systems.
• Follow up with prospects to support admissions conversion and minimise missed opportunities.
• Document and monitor interactions using approved call-recording platforms.
• Respond to leads from social media, digital marketing and other approved channels, and support outbound follow-up.
• Coordinate with internal teams for a smooth transition to the next admissions stage.
• Handle sensitive client information confidentially and escalate complex cases.

Required profile

• Previous experience in healthcare administration, medical admissions, patient intake or a call centre.
• Excellent verbal and written English, active listening and empathetic client engagement.
• Accurate data entry, attention to detail and ability to manage multiple tasks.
• Comfortable making outbound calls and working independently in a fully remote environment.
• Willingness to work a non-traditional schedule including Sunday coverage.

Required skills

• Microsoft Office 365 (Outlook, Word, Excel)
• CRM and EMR platforms
• VoIP phone systems and call-recording platforms
• Insurance eligibility verification portals and outbound calling tools