Head of Organisation Effectiveness

About the role

The Head of Organisation Effectiveness will lead the design and implementation of operating models, governance routines and performance frameworks across a network of hospitals and corporate functions. This senior role focuses on aligning structures, roles and decision‑making processes with strategic objectives while fostering a culture of accountability and continuous improvement.

Key responsibilities

• Translate operating model designs into practical ways of working, governance routines, decision rights and accountability mechanisms.
• Reduce friction and duplication between corporate office and hospitals, streamlining decisions and escalations.
• Clarify leadership accountability, handovers, ownership and cross‑functional collaboration.
• Lead enterprise‑wide organisation design initiatives, ensuring structures, spans of control and reporting lines are strategically aligned.
• Deliver diagnostics, options analysis, recommendations and implementation plans for organisation design projects.
• Maintain up‑to‑date organograms, role profiles, job descriptions, RACI matrices and accountability frameworks.
• Embed performance management tools, guidance and routines; build manager capability in setting expectations and providing feedback.
• Drive change enablement for strategic initiatives, including adoption plans, stakeholder strategies and communication plans.
• Generate organisational insights through diagnostics, analytics and reporting to support evidence‑based decisions.
• Shape culture, engagement and ways of working by defining and reinforcing desired behaviours and leadership practices.

Required profile

• Proven experience in organisational design, effectiveness and change management, preferably in a healthcare environment.
• Strong stakeholder management and leadership influence across multiple business units.
• Demonstrated ability to develop and implement governance, performance and accountability frameworks.
• Excellent analytical skills with experience producing diagnostics, analytics and actionable insights.
• Track record of building manager capability and driving cultural change.

Required skills