Head of Operations – France

About the role

AnyVan is looking for a dynamic Head of Operations to lead its fast‑growing French market. You will own the end‑to‑end customer journey, ensure a reliable transport‑partner network, and drive profitable growth across multiple sites.

Key responsibilities

• Lead the French‑speaking customer service team across phone, WhatsApp, live chat and email, delivering fast, high‑quality support and handling complaints, damage claims and refunds.
• Own the matching process between booked moves and transport partners, maximising job coverage, minimising gaps and drop‑outs, and collaborating with routing, optimisation and pricing teams to improve margins.
• Recruit, onboard and manage a robust network of transport partners in France, keeping partners engaged, supported and performing to standards.
• Manage and develop a multi‑site team based in Cape Town and remotely in Senegal, providing visible leadership and stepping in on calls when needed.

Required profile

• Proven end‑to‑end leadership experience in a commercial, high‑impact operations role.
• Experience managing multi‑site, French‑speaking teams in a fast‑growing environment.
• Strong commercial mindset with a focus on profitability and service quality.
• Hands‑on attitude, able to roll up sleeves and drive process improvements.

Required skills

What we offer

• Opportunity to shape the growth of a leading logistics technology company in France.
• Collaborative, international team with offices in London, Cape Town, Bogota and beyond.
• Competitive compensation package aligned with performance.