Head of Knowledge and Insights

About the role

Old Mutual is looking for a strategic leader to build its new Knowledge and Insights capability, positioned at the heart of the group's marketing and research functions. The role bridges raw data and actionable business outcomes so the brand can engage customers more effectively across its African markets. It combines technical work on a data-driven knowledge platform with team leadership, supporting the Group Marketing strategy office.

Key responsibilities

• Oversee end-to-end planning and execution of customer and marketing research, with consistent methodologies and governance across group clusters.
• Manage the development and optimisation of the marketing knowledge management system, consolidating data sources into a central hub for self-service analytics.
• Define the key metrics and indicators driving Group Marketing strategy and ensure the integrity of reports for senior management.
• Champion the adoption of modern marketing tools, including AI and advanced visualisation, to move toward real-time insights.
• Manage a high-performing team, align resource planning with functional goals, and oversee the department's budget, risk management and compliance with data-related legislation.

Required profile

• A relevant degree (NQF Level 7 or equivalent).
• At least 10 years of professional experience developing and implementing research and insights frameworks.
• Proven track record managing teams, including performance management, capacity planning and fostering innovation.
• Strong strategic thinking, influence and stakeholder collaboration; able to explain complex findings to non-technical stakeholders.