Guest Service Agent

About the role

The Guest Service Agent is the welcoming face of Peppers Silo Hotel, ensuring every guest enjoys a seamless stay from check‑in to check‑out. You will work in a vibrant, boutique environment located in the historic grain silos of Launceston, Tasmania.

Key responsibilities

• Provide attentive, personalised service to guests throughout their stay, creating a VIP experience.
• Handle reservations, check‑ins, check‑outs and guest account management accurately.
• Promote hotel amenities, dining venues and local attractions, offering knowledgeable recommendations.
• Collaborate with colleagues to resolve guest issues promptly and professionally.
• Maintain up‑to‑date knowledge of hotel products, services and surrounding neighbourhood highlights.

Required profile

• Previous experience in hotel front‑desk or similar hospitality role is advantageous.
• Strong organisational and time‑management abilities, able to multitask under pressure.
• Excellent written and verbal communication skills.
• Flexibility to work varied shifts, including nights, weekends and public holidays.

Required skills

What we offer

• All Heartist Membership with global accommodation and F&B discounts.
• Family & Friends discounts on a range of services.
• Access to Accor Live Limitless loyalty program and career development platforms.
• Opportunities to network with over 300,000 Accor professionals worldwide.