General Manager – Hospitality Operations

About the role

The client, a leading hospitality services organisation, is looking for an experienced General Manager to oversee 52 hospitality sites across Gauteng. You will have full operational and profit responsibility, managing a diverse workforce of around 2,000 staff.

Key responsibilities

• Achieve profit targets through planning, delegation, coordination and decision‑making.
• Develop and execute strategic plans based on financial and technological opportunities.
• Set budgets, KPIs and allocate resources while continuously reviewing progress.
• Coordinate procurement, production, field and technical services.
• Build a high‑performance culture through recruitment, coaching and capacity building.
• Manage employee relations, conflict resolution and corrective actions.
• Ensure compliance with ISO 9001, the OHS Act and risk‑management standards.
• Stay current with industry trends through benchmarking, seminars and networks.

Required profile

• NQF Level 7 (Degree or Advanced Diploma) with training in Operations, CRM and Financial Management.
• Minimum 5 years managerial experience in hotels and events, covering various hotel models (boutique, conference, business, leisure).
• Knowledge of the OHS Act, ISO 9001 and risk‑management principles.
• Valid South African driver’s licence.
• Ability to lead a large, diverse workforce (approximately 2,000 staff).

Required skills

• Operations management
• Customer Relationship Management (CRM)
• Financial management
• OHS Act compliance
• ISO 9001 implementation
• Risk‑management