General Manager - Ground Support

About the role

A Ground Support operation based at Cape Town International Airport is recruiting a General Manager - Ground Support. The role leads all Ground Handling, Passenger Handling, Cleaning and Cargo Hauling functions on a 24-hour operation, driving safe, efficient, reliable and on-time results and the associated revenue.

Key responsibilities

• Lead the station's operations safely, efficiently and professionally across passenger, ramp, load control, baggage sortation, aircraft cleaning and related support activities
• Deliver service to airline customers in line with service level agreements and agreed budgets
• Manage the Ground Handling operation while adhering to company safety and quality standards
• Select, manage and motivate the workforce; hold staff briefings on safety, security, morale and new business
• Work with the Ground Support Equipment (GSE) team on maintenance, repair and scheduling, and coordinate with other station managers on safety protocols
• Manage budget targets, KPIs and SLAs, oversee procurement and supplier vetting, and own the station's financial performance
• Identify training needs, automate and standardise reporting, and ensure compliance with statutory regulations

Required profile

• South African citizen
• Minimum of 8 years of ground handling experience at a senior management level with local and international airlines
• Relevant business or commercial qualification with aviation reference is advantageous
• Proven success managing a complex operation in a culturally challenging environment

Required skills

• Strong leadership, problem-solving and communication skills
• Deep understanding of ground handling, passenger and ramp procedures
• Financial and commercial competence
• Ability to work under pressure and with conflicting priorities

Applicants submit their CV online or by email to the employer; only those meeting the minimum requirements will be considered.