Fulfilment Support Specialist - 12 Month FTC

About the role

We are looking for a Fulfilment Support Specialist to join a 12‑month fixed‑term project in Durban. The role focuses on accelerating issue resolution within Amazon’s Fulfilled by Amazon network and improving on‑time shipment performance for external sellers. You will work closely with operations teams and sellers to drive continuous improvement.

Key responsibilities

• Investigate and resolve inbound fulfilment tickets within defined timeframes.
• Identify root causes of recurring errors and document corrective actions.
• Correct catalogue and barcode discrepancies to maintain stock accuracy.
• Produce weekly defect trend reports and flag recurring issues to operations.
• Proactively call new and existing sellers to improve on‑time shipment rates.
• Develop and document improvement plans for sellers and collect feedback on barriers.
• Track and report monthly seller engagement outcomes and shipment performance.

Required profile

• 1–2 years of experience in operations, supply chain, or seller support.
• Experience in fulfilment or warehousing is advantageous.
• Strong analytical thinking, attention to detail and a bias for action.

Required skills