Front Desk Agent – Receptionist

About the role

Join the vibrant team at Mama Shelter Cape Town as a Front Desk Agent. You will be the first point of contact for guests, creating a warm and welcoming atmosphere that reflects the brand’s lively spirit.

Key responsibilities

• Greet guests, manage check‑ins and check‑outs for individuals and groups.
• Handle last‑minute bookings, answer phone calls and respond to guest inquiries.
• Process payments, maintain the cash register, and ensure accurate accounting of daily transactions.
• Prepare and issue invoices, follow up on outstanding items.
• Promote hotel amenities such as the boutique, restaurant and events, encouraging guest participation.
• Write and update local recommendations and tips on floor mirrors and elevators.
• Communicate guest feedback, complaints or special requests to the manager.

Required profile

• Friendly, personable demeanor with a passion for hospitality.
• Strong communication skills and ability to work under pressure.
• Attention to detail and ability to multitask.
• Team player who can collaborate with other departments.

Required skills

What we offer

• Dynamic work environment in a trendy urban hotel.
• Opportunities for internal development and international mobility.
• Inclusive and diverse workplace culture.