Front Desk Agent

About the role

The Front Desk Agent is the first and last point of contact for guests at One&Only Cape Town, delivering a seamless, personalized luxury experience throughout the guest journey. You will manage check‑in and check‑out, handle payments, and provide concierge‑style assistance, ensuring every interaction reflects the resort’s ultra‑luxury standards.

Key responsibilities

• Welcome guests, perform check‑in and check‑out procedures, assign rooms, process upgrades and room moves.
• Handle cash, foreign‑currency transactions, refunds and cashiering duties in line with financial controls.
• Maintain accurate guest information and reservations using the Opera property management system.
• Respond to guest enquiries, special requests, complaints, transportation arrangements and local recommendations with professionalism.
• Anticipate guest needs, coordinate with other departments and drive revenue through upselling and enhancement of experiences.
• Uphold confidentiality, privacy, security and compliance with company policies and luxury service standards.

Required profile

• Minimum 2 years’ experience in a 5‑star luxury hospitality environment.
• Diploma or degree in Hospitality, Tourism or a related field preferred.
• Excellent guest relations and communication skills.

Required skills

• Proficiency with the Opera property management system.