French‑Speaking Customer Service Agent – Cape Town

About the role

Join a leading global customer experience provider as a French‑speaking Customer Service Agent in Cape Town. You will work on‑site supporting a Canadian shipping client, handling inbound inquiries from French‑language customers about parcel delivery services.

Key responsibilities

• Respond to customer calls and messages in French with professionalism and empathy.
• Investigate delivery‑related queries, provide tracking updates, and resolve service concerns.
• Maintain accurate case notes and ensure clear communication of next steps.
• Aim for first‑contact resolution while meeting individual and team performance targets.
• Handle complaints in line with quality standards and adapt to evolving processes.

Required profile

• Fluent in French and English.
• Matric qualification or equivalent contact‑centre experience.
• Strong communication skills and ability to work in a fast‑paced environment.
• Willingness to work night shifts (3 pm – 6 am) on a rotating schedule.

Required skills

• Proficiency in using contact‑centre software and CRM tools.

What we offer

• Base salary of R15,000 per month plus a night‑shift allowance of R1,000.
• Monthly variable bonus up to 5% of salary.
• Medical insurance, life and disability cover (up to three times annual salary).
• Fully funded transport home after shifts and meal packs during training.
• Access to free Wi‑Fi, chill‑area amenities (pool tables, foosball, table tennis) and meals at month‑end.
• Continuous learning through a coaching culture and development opportunities.