Client Service Representative

About the role

The Client Service Representative (CSR) at Pragma Africa plays a key role in delivering high-quality client support within a dynamic call centre environment. This role focuses on building and maintaining strong relationships with existing and prospective clients while providing efficient, solution‑driven service.

Key responsibilities

• System administration using various software platforms.
• Meet monthly performance measures and quarterly targets.
• Maintain Service Level Agreement (SLA) standards.
• Follow through on remedial actions for client concerns.
• Serve as the primary point of contact for assigned clients.
• Build and maintain strong client relationships through regular communication and support.
• Understand client needs and proactively offer solutions to enhance their experience.
• Collaborate with internal teams to resolve client issues efficiently.
• Maintain accurate records of client interactions using On key.

Required profile

• Matric (Grade 12) qualification or equivalent.
• Minimum of 1 year call centre experience.
• Strong computer literacy.
• Experience with asset management in the oil & gas sector (advantageous).
• Experience with asset management in the retail sector (advantageous).

Required skills

• Computer literacy.
• System administration.