Fraud & Investigation Advisor

About the role

Join Sigma’s Southern Suburbs office in Cape Town as a Fraud & Investigation Advisor. You will handle outbound calls, verify details, and work with stakeholders to investigate fraud cases while following campaign guidelines and scripts.

Key responsibilities

• Make high‑volume outbound calls to verify information and investigate potential fraud.
• Follow campaign scripts, guidelines, and systems accurately.
• Collaborate with internal teams to achieve daily and team targets.
• Maintain detailed records and ensure compliance with financial‑services standards.
• Provide courteous, professional service to customers and partners.

Required profile

• Minimum 1 year experience in fraud and investigations within a UK contact‑centre environment.
• Familiarity with financial‑services platforms, payment systems, and information tools.
• Strong administration abilities and keen attention to detail.
• Forward‑thinking attitude with a willingness to learn and excel.

Required skills

What we offer

• Career development and internal promotion opportunities after probation.
• Monthly, quarterly and annual awards with prizes.
• Employee Assistance Program and Mental Health First Aiders.
• Tree planting initiative to offset carbon footprint.
• Comprehensive medical, dental, optometrist, funeral, and group life insurance at no cost.
• Shuttle transportation service for easy commuting.
• Access to internal social media platform and inclusive workplace culture.