Facilities Assistant

About the role

The Facilities Assistant will support the day‑to‑day operation of our offices across multiple locations, ensuring a safe, efficient and well‑maintained workplace. Working within the Shared Services group, you will coordinate maintenance, vendor activities and workplace services to keep the environment functional for all staff.

Key responsibilities

• Manage Zendesk helpdesk job cards in partnership with the Facilities Manager.
• Review reported issues for accuracy before assigning contractors.
• Liaise with full‑time and ad‑hoc contractors, arrange site access and oversee work quality.
• Monitor progress of maintenance and repair tasks to meet required standards.
• Utilise the SmartSM Procurement System for sourcing, supplier inquiries, quotation review and purchase order processing.
• Maintain contractor performance records on SharePoint and assist with health & safety documentation.
• Support stationery distribution and keep accurate tracking records.

Required profile

• Proactive, detail‑oriented and able to work independently.
• Strong organisational skills with the ability to manage multiple locations.
• Effective communication with internal stakeholders, contractors and vendors.

Required skills

• Experience with Zendesk helpdesk platform.
• Familiarity with SmartSM Procurement System.
• Knowledge of SharePoint for document management.