English-speaking Customer Service Representative

About the role

Join TTEC’s award‑winning team as an English‑speaking Customer Service Representative working onsite in Cape Town. You will help U.S. customers of a leading home‑improvement retailer by delivering fast, compassionate support and ensuring a memorable experience.

Key responsibilities

• Answer inbound calls from U.S. customers of a major home‑improvement retailer.
• Provide accurate, complete information using the company’s tools and processes.
• Upsell products or services when appropriate.

Required profile

• Customer‑service experience.
• Matric/NQF Level 4 qualification (mandatory).
• South African citizenship or permanent residency.
• Fluent English (B2 level) and clear communication skills.
• Willingness to work regular overnight shifts.
• Basic computer proficiency and ability to navigate multiple systems.
• Reliability in attendance, punctuality and task follow‑through.

Required skills

What we offer

• Career development and training to become a subject‑matter expert.
• Inclusive, community‑focused culture with global learning opportunities.
• Benefits package that may include paid time off, tuition reimbursement, health and wellness incentives.