E-Commerce Sales Outreach Specialist

About the role

TalentPop is seeking a motivated E‑Commerce Sales Outreach Specialist to boost revenue by re‑engaging shoppers, recovering abandoned carts, and guiding buyers through their purchase journey. This fully remote position focuses on personalized communication across email, SMS, and live chat.

Key responsibilities

• Contact potential customers to recover abandoned carts and close sales.
• Provide tailored product recommendations and guide buyers toward optimal solutions.
• Engage customers proactively via email, SMS, and live chat.
• Deliver high‑quality customer service and resolve issues efficiently.
• Collaborate with internal teams to refine outreach strategies and meet sales targets.

Required profile

• Minimum 1 year of remote sales or customer support experience.
• Experience handling customer service via phone, email, or chat; e‑commerce background is a plus.
• Strong persuasive communication and conversion skills.
• Self‑motivated, goal‑oriented, and comfortable in a fast‑paced remote environment.

Required skills

• Familiarity with Shopify.
• Experience using CRM tools or customer engagement platforms.

What we offer

• Ongoing coaching, training, and clear promotion pathways.
• Performance incentives and annual raises.
• Flexible remote work with paid time off and health benefits.