Divisional Service Manager – Machinery Division

About the role

Our client, a leading business conglomerate, is looking for an experienced Divisional Service Manager to lead the Machinery Division in Saudi Arabia. You will be responsible for growing service market share across the installed base, ensuring profitable and compliant operations, and delivering high‑value lifecycle services to customers.

Key responsibilities

• Increase service exploration % across all OEMs represented in the installed base.
• Expand preventive‑maintenance contracts, lifecycle services and convert reactive customers into structured service relationships.
• Own the divisional P&L, including labour revenue, margins, productivity, recovery and absorption.
• Define labour rate structures and service pricing models.
• Develop and govern the service strategy, SOPs for workshops and field service, and align with OEM standards.
• Set technician productivity and utilisation standards, and lead training and capability development.
• Ensure strong billing, cash discipline and minimise AR risk in partnership with Finance.
• Maintain ISO 9001 and ISO 14001 compliance, close audit findings and sustain ongoing compliance.

Required profile

• 10+ years of service leadership experience in machinery or capital‑equipment industries.
• Proven accountability for service P&L and installed‑base growth.
• Experience working in ISO‑certified, audited environments.
• Engineering or technical degree.
• Strong financial, governance and matrix‑operating capabilities.

Required skills

• ISO 9001
• ISO 14001