Dispatch Coordinator

About the role

You will own the daily dispatch schedule for a UK business, booking carriers, tracking shipments, and preventing delays before customers notice them. The role runs mostly to plan, but you add value when carriers miss collections and you must resolve issues quickly.

Key responsibilities

• Plan and book daily collections and deliveries with carriers.
• Produce shipping labels, manifests and export paperwork.
• Track shipments in transit and resolve exceptions with carriers.
• Keep customers and internal teams updated on delivery status.
• Investigate late, damaged or missing deliveries and log claims.
• Report on carrier performance and dispatch volumes.

Required profile

• Experience coordinating dispatch, courier or delivery operations.
• Familiarity with carrier portals such as DPD, DHL, UPS or Royal Mail.
• Confident handling exceptions and chasing resolution.
• Strong Excel or Google Sheets skills for scheduling and reporting.
• Clear communication under time pressure.

Required skills

• Excel
• Google Sheets
• DPD portal
• DHL portal
• UPS portal
• Royal Mail portal

What we offer

• 100% remote work from anywhere in South Africa.
• UK business hours (09:00–17:00 UK time / 11:00–19:00 SAST).
• Direct exposure to an established UK business.
• Long‑term, stable placement with room to grow.