Director of Rooms

About the role

The Director of Rooms reports directly to the General Manager and is responsible for leading the Housekeeping and Front Office operations at Pullman Hotel Cape Town City Center. The role ensures guest expectations are consistently exceeded while delivering superior operational performance and a solid return on investment for owners.

Key responsibilities

• Oversee daily operations of Housekeeping and Front Office, ensuring all service standards are adhered to.
• Implement and monitor compliance with the hotel’s annual budget and strategic plan.
• Prepare and manage monthly financial outlooks for relevant departments.
• Coordinate special projects as assigned by senior leadership.
• Monitor staffing levels, productivity targets, and control departmental purchases.
• Lead and inspire teams, fostering an innovative learning environment.
• Act as a key member of the Executive Committee, contributing to overall hotel strategy.

Required profile

• Proven experience managing both Housekeeping and Front Office functions in a hotel setting.
• Strong leadership skills with the ability to motivate and engage colleagues.
• Demonstrated ability to plan and implement budgets and achieve financial targets.
• Commitment to delivering service excellence in line with Accor Premium standards.
• Capability to drive a solution‑oriented work environment and uphold brand culture.

Required skills