Diagnostician / Technical Representative (Grade 10)

About the role

Barloworld Equipment is looking for a Grade 10 Diagnostician / Technical Representative. The role provides expert technical support and investigations on product issues, working with service engineering to ensure product health and end-user acceptance at lower cost.

Key responsibilities

• Provide expert technical support, investigations and reporting on resolutions of product issues, in collaboration with service engineering
• Support new product introduction and present product issues to management
• Compile informative product issue reports addressed to Service Engineering, Caterpillar and management
• Provide expert technical support for warranty resolution and one-hour training sessions
• Resolve product issues according to Service Letter guidelines
• Ensure effective self-management and performance ownership

Required profile

• Qualified artisan: mechanic in a relevant trade (e.g. diesel mechanic / earthmoving equipment mechanic) with at least 5 years of trade qualification
• Experience in technical report writing
• In-depth understanding of the warranty process, including goodwill claims
• Advantageous: applied failure analysis (AFA) and scrap barrel training, field service and technical analyst experience, machine system operations and component experience

Required skills

• Computer literacy: MS Office, SIS ET, appropriate SAP proficiency, SIS STW Flashnet
• Troubleshooting, problem solving and failure analysis
• Familiarity with the Service Technician Workbench
• Business communication, presentation, planning and prioritising of jobs