Desktop Engineer - First & Second Line Support

About the role

Sabenza IT & Recruitment is hiring a Desktop Engineer in Cape Town for a contract position. The role covers first and second line technical support, with a focus on hands-on, ownership-driven work: diagnosing and fixing issues rather than just logging tickets.

Key responsibilities

• Provide first and second line technical support to end users
• Analyse, diagnose and resolve system and application issues
• Respond to requests by phone, email and the service desk
• Log, track and escalate calls through to resolution
• Set up and configure IT equipment to standard
• Manage asset tracking and work with the IT Asset team
• Document processes, procedures and resolutions
• Support software and hardware inventory and licence tracking
• Work after hours, weekends and on standby when required

Required profile

• Grade 12 (Matric)
• 2-3 years of IT support experience
• Able to take ownership and see problems through
• Strong attention to detail, clear decision-making and good interpersonal skills
• Comfortable in a fast-paced, structured environment
• No management responsibility; full ownership of your own work

Required skills

• A+, N+ and/or MCTS/MCITP certification (or equivalent)
• Hands-on technical work and problem-solving